Why is Feedback Important?


Feedback is an effective mechanism to enhance student learning. Offering feedback to students will help them understand the topic being covered and describing how to improve their learning. Feedback has also been described as “an essential part of education and training programmes”. It can be informal nature and occur as a result of casual interaction between peers or students and teachers. It can also be formal and form part of formative or summative assessment criteria. It should be part of the overall dialogic process between student and teacher in order to e effective. It can be utilised through multiple criteria, visual, written, recorded media or spoken. It can assist in constructively aligning the goals of the student with the goals of the lecturer and the educative programme.

It can be very effective if its own goals are met, i.e., if the recipient responds in the manner that gave rise to the need for it in the first place. It can assist in intrinsic and extrinsic motivation and promote positive mental attitudes. It can assist in identifying positive educational goals and aspirations. It can add an element of pragmatism to the educational process. It can assist people in focusing on core competencies. However, it can also de-motivate, and cause the recipient to lose focus, direction, and in some cases abandon a course action altogether. It may not be completely objective and contain elements of personal antipathy, grudgery or resentment.

Issues with feedback


Perhaps the biggest issue around providing feedback to students is perception. The subjective nature of communication means that interpretation has to be entered into the equation. This has origins in two key philosophical tenets; constructivism and bounded rationality. This inspires communication with an element of subjectivity. Feedback therefore, is subjective and requires sensitivity and an element of individuality. It is very difficult to measure the effect or impact value of feedback, either positive or negative. Feedback can only be judged successful if the recipient sees it as a process and engages with it. Part of the feedback should have evidential or data induced value in order to underpin its relevance.

Feedback can be more concise if it is embedded in the culture or ethos of the programme, its values, and the values of the educational institution. Feedback must be timely in order to promote its relevant, and a long or undue delay in its provision can reduceits relevance / effectiveness. Feedback should be easy to understand in order to be assimilated. Feedback needs to be provided on a pro-active basis and not necessarily as part of a formulated curriculum. Tutors need to understand when feedback to an individual, a group, or an entire cohort is appropriate. Feedback should always be delivered in an impartial manner and in a positive context. Feedback should be followed up on to ensure that it has been understood.

Simplified Feedback Model


The simplified model will help with providing effective feedback in a number of different ways. It will simplify the steps involved in retrieving information when looking for ways to provide feedback. It will offer a “path” for educators to seek out information and resources in relation to the process. It will provide clear guidelines on effective feedback and introduce the basic “background” concepts such as bjectivity, communication and goal setting. It will assist in identifying the benefits and pitfalls of feedback provision. It will provide an overview of the topic that will hopefully reflect not only its specificity but its ambiguity. It will provide a rationale behind identifying opportunities for future feedback and monitoring. The provision of information and the link to resources will help introduce an element of consistency to the feedback landscape.




The Feedback Learning Cycle




Preparing feedback and implementing a feedback process can be time consuming, however the initial investment of time will pay dividend in the long term. As Students move towards self-regulation, their work will improve and they will not depend on the teacher to the same degree, resulting in a sustainable process. Additionally, the process helps teachers as it provides them with useful information which can be used to inform future teaching. (Nicol & Macfarlane‐Dick, 2006, p. 205).



Delivery of Effective Feedback


There are multiple approaches to the delivery of effective feedback. The Y1Feedback project identified the following as a representation of feedback approaches:

Click on the headings below for more information

1. Informal feedback

Informal feedback is subtle and can occur in a range of settings such as peer-to-peer discussions about a lecture, or a group project, it can be facilitated by a teacher or may happen organically.

2. Peer feedback

Students provide informed feedback on each other’s work.

3. Marking guides, rubrics and exemplars

Marking guides, rubrics and exemplars help students understand what is expected of them in assessment(s) and their programme.

4. In-class dialogue and feedback

This provides students with an opportunity to seek clarity in-class and be provided with prompt answers.

5. Separating grades and feedback

Feedback may be dismissed by students when provided with grades, this approach separates the two components to encourage engagement with feedback.

6. Feedforward strategies

Feedforward strategies structure feedback in a way that students receive feedback during their learning with the aim of incorporating feedback into future assessment.

7. Generic feedback

Whole classes can be provided with feedback on previous student’s/ classes work or on exemplar’s to help guide assessment.

8. Anticipatory feedback

Teachers can facilitate student’s discussions on past exam papers or encourage peer discussion.

9. Programmatic approaches

Programmatic approaches to feedback are linked to and should complement programmatic assessment practices implemented and discussed through programmatic teams. (Y1Feedback, 2016, pp. 24-31)

3 Approaches to Offering Feedback


Audio Video

Written

Peer


Click on one of the above for more information

Rationale for Audio and Audio-visual (AV) Feedback

The provision of audio and/ or AV feedback is a democratic way of sharing feedback with a large class particularly in response to student questions and queries on assessment.


Advantages of Audio and AV Feedback

Evidence would suggest that students are more likely to engage with this form of feedback because it is readily accessible.

Narrating feedback can capture more than a written piece in terms of quantity and quality.

Accessibility and flexibility is better for comprehension, for students who do not speak English as a first language and students with a disability.

There are often dialogic opportunities in this mode of feedback where students can comment on the feedback they receive or send back an audio message.


Considerations when providing Audio and AV Feedback

Consider the emotional impact of students receiving criticism in a more personalised way.

Research - Models of Feedback


Hattie & Timperley (2007)

In their model, Hattie & Timperley place a strong emphasis on feedback being a two way process. It describes the many forms feedback can take and notes that feedback which concentrates on right answers rather than wrong answers is more effective. They advocate reducing ambiguity between understanding and performance. This is achieved by


  • Increased effort on the part of teachers and students.
  • Goal setting
  • Identification of gaps
  • the provision of assistance to help close the gap.

Brookhart (2008)

Proposes a framework for feedback, which comprises of a series of strategies or "best practices" for helping students learn to use feedback. The model advocates

  • teaching students self and peer assessment skills
  • Increasing students’ interest in feedback by explaining its value.
  • Helping students understand their responsibilities in the process.
  • Students Develop self-regulation skills, necessary for using any feedback.
  • Having students develop their own rubrics
  • Be clear about the learning target and the criteria for good work.
  • Use assignments with obvious value and interest.

Nash & Winstone (2017)

In this model:

  • Staff help students to understand what feedback is and what it is for.
  • Students need to be taught about the strategies that can be employed to use the feedback.
  • Students need to be given the opportunity to implement these strategies.
  • Students need to be motivated to employ these strategies to improve their work.
  • Student continually scrutinises feedback and employs strategies.
  • Responsibility for learning moves from teacher to student.

Nicol & MacFarlane Dick (2004)

Nicol & MacFarlane Dick work resulted from a project funded by the LTSN Generic Centre (now Higher Education Academy) to develop a resource for practitioners wishing to improve their feedback practice to students or get some new ideas on how to enhance their current practice They suggest Seven Principles of good feedback practice:

  • Facilitates the development of self-assessment (reflection) in learning.
  • Encourages teacher and peer dialogue around learning.
  • Helps clarify what good performance is (goals, criteria, standards expected).
  • Provides opportunities to close the gap between current and desired performance.
  • Delivers high quality information to students about their learning.
  • Encourages positive motivational beliefs and self-esteem.
  • Provides information to teachers that can be used to help shape the teaching

Butler & Winne (1995)

Butler and Winne propose a model of self-regulated learning and suggest that feedback is the prime catalyst of the processes that lead to self-regulated learning. They further suggest that the most effective learners are self-regulating. They advocate:

  • Engaging students with tasks in which they exercised a range of skills and goal setting in order to upgrade their knowledge.
  • Help students understand how and why they are performing a particular task.
  • They further contend that students need to abandon initial goals, in order to manage their motivation and adapt and occasionally invent tactics for making progress. This process can provide an awareness around cognitive engagement.
  • The model aims to encourage practitioner to move away from a traditional one way feedback process and towards a dialogic process, the aim of which is to move the student towards self-regulation.

References:

Brookhart, S. M. (2017). How to give effective feedback to your students. ASCD.

Butler, D. L., & Winne, P. H. (1995). Feedback and self-regulated learning: A theoretical synthesis. Review of Educational Research, 65(3), 245–281.

Hattie, J., & Timperley, H. (2007). The power of feedback. Review of Educational Research, 77(1), 81–112.

Nash, R. A., & Winstone, N. E. (2017). Responsibility-sharing in the giving and receiving of assessment feedback. Frontiers in Psychology, 8, 1–9.

Nicol, D. J., & Macfarlane‐Dick, D. (2006). Formative assessment and self‐regulated learning: A model and seven principles of good feedback practice. Studies in Higher Education, 31(2), 199–218.

Software to help offer Feedback


Audacity

Audacity is free cross-platform audio software for multi-track recording and editing. This can be used to offer audio feedback to students. One of the main advantages of this software is it is cross platform and works with all types of computers and devices.


Jing

Jing is a screencasting computer program. This records a users computer screen and records the users voice while they are using their computer. When the video (screencast) is finished it can be distributed as desired. If the video is uploaded to the web a web link can be shared with other users. Jing works with Mac and Windows, users must create an account to use Jing. One of the main benefits is a that a 5 minute voice narrative is equal to approximately 2.5 pages of typing text.


Camtasia

Camtasia is a video editing software that allows users to record videos and screencasts. The software also allows users to edit the videos and to add effects to enhance the users viewing. This produce offering is excellent for offering videos for flipped, hybrid, or online learning. It is also vewy useful to offer video feedback to students (both individuals and groups). Camtasia can be tested as part of a trial license. Extended usage will require a license. This works with Mac and Windows.


QuickTime

QuickTime is a screencasting computer program. This ships with a standard distribution of Mac computers. It can record a movie from your camera, or record the screen of your iPhone, iPad, or iPod touch. It can also record audio from a microphone or record the screen of your Mac. This is very useful for offering video or audio feedback to students (both individuals and groups). One of the main benefits is a that a 5 minute voice narrative is equal to approximately 2.5 pages of typing text.


Blackboard - VLE

Using blackboard it is possible to give students textual/audio/video feedback. Files can be uploaded and attached to a Blackboard submission. Another option would be to create a video and make it available online and post the video link in the feedback for the student to view. Quizzes can also be used to offer immediate feedback to students on the questions they got wrong and offer an explination why.


Moodle - VLE

Moodle assignments offer the educator the opportunity to provide students with textual feedback. Using the textual feedback it is possible to create a video and make it available online and post the video link in the feedback for the student to view. Moodle Assignments have a Feedback comments textbox that the instructor can use to give feedback either before or while grading an assignment. uizzes can also be used to offer immediate feedback to students on the questions they got wrong and offer an explination why.


Socrative

Socrative is a phone app that offers clicker functionality in a classroom. The educator can setup a quiz for students to take, and the students can take the quiz during the class (or any time). The answers are stored and the educator can use these to get an indication of how the class is performing. This is a instantenous form of feedback and the pace or direction of the class can be dynamically changed to cater for the class needs. The educator creates the quizzes online in a browser and the students can take the quiz via a PC or phone. The educator can use the Socrative website to show the questions in-class and display the students answers in-class on a projector or a large screen.